A rare parasailing trip on Santa Catalina Island, front row concert videos of Eminem and Dr Dre. Yes, in a perfect world, everything would have been safely automatically backed up to iCloud - except I stubbornly didn't want to pay Apple $1 a month for the necessary storage to do so.Īs I began to restore my iPhone 6S from a nearly-blank slate, I recalled all the videos and photos that were now erased from existence. It was one of those things I knew I should do, but never got around to. Phoneless, friendless, the only solution I had was to completely wipe and restore my phone using my most recent backup. For Apple, this is a feature, not a glitch: Without a backdoor, the company's response to government warrants is essentially, "Sorry, we can't help you - we're locked out, too." And specialty products available to law enforcement - like the GrayKey device - are finding it harder to bypass lockouts in iOS 11.4.1 and iOS 12, as Apple continues to ramp up security.
I thought i forgot to put it in that box password#
The point is, thanks to Apple's air-tight privacy protection, there was no way for me to figure out the new password on my own. And maybe when the phone was in my back pocket I butt-typed in a new password without realizing it. And maybe I didn't notice that any of this was happening. Their thought, conveyed through the charming and hilarious Alan, was that maybe my phone automatically updated to the latest version of iOS and prompted me for a new password. The uber geniuses' conclusion was grim: My password would have only changed if someone had changed the settings. I swear I am not making this up, this is actually what he said. When I asked who these mysterious people were, Alan responded that they were the wise, bearded Apple workers who remained behind closed doors, too antisocial to help customers in the store, but always prepared for tough IT questions. He then suggested we turn to Apple's 'uber geniuses' in the back of the local Apple store for their advice. The Genius Bar that I went to at the Apple store in San Francisco.
I thought i forgot to put it in that box manual#
Better late than never, I thought as I waited to be called.Īlan, one of Apple's highly trained customer service reps, heard my tale of woe, inspected my iPhone and then suggested the following possible explanations: A poltergeist had overtaken my phone the logic board malfunctioned or maybe I had changed a manual setting while sleepwalking. I wish I had booked a Genius Bar appointment before attempting to fix my perplexing password issue myself. Apple's Genius Bar diagnosis: Poltergeist? This is the story of the mysterious circumstances surrounding my phone, and what you should do if one day you wind up like me: Angry at your own negligence and having to start over from scratch. IPhones don't let you unlock with the fingerprint sensor after a restart. I needed a 6-digit passcode I didn't have. So now I couldn't unlock my phone using the fingerprint scanner. In the back of my head I heard the droning voice of an Apple IT rep at the Genius Bar from one of my possible futures saying "Did you try turning it off and on again?" In my haste to see if the bug would magically correct itself, I held down the power button.īut then I remembered something crucial: iPhones require your password after a restart. I'm somehow locked out of my iPhone? My passcode just stopped working!! This is unreasonably stressful- Esther Walker November 24, 2017
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